Fencing Farnham is committed to protecting the privacy and security of personal data, and being transparent in how we process data. The below information will aim to give you an overview on how we deal with and process personal data (IE information which directly or indirectly identifies you). This is not our full DPP (Data Protection Policy), if you require the full Data Protection Policy and an explanation of the legal bases on which we rely, please contact us.
Collecting your personal data:
We may collect certain personal data with respect to you, which we collect only to allow us to service you as a customer or service our customers or provide a service.
When do we collect personal data?
When you visit our website or submit an online form to request a quote for products and services, on the phone, online or via email.
When you complete a website form on the Fencing Farnham website (any form that is currently hosted).
When you download our product sheets.
When you review our products and services on the website.
When providing feedback.
What data do we collect?
Name, billing address and delivery address.
Order details (includes details from previous orders).
Company name, VAT number and job title.
Details of how you heard about Fencing Farnham (search engines, website, social media, word of mouth etc).
If you have provided feedback regarding a product/service.
What will we use your personal data for?
The provision of products and/or services requested by you, if we do not collect your personal data over the phone, or via email, we will not be able to process your order or provide you with a quote.
To provide product information as requested, or to respond to your queries, requests, and complaints, handling the information you have sent or provided allows us to respond.
We may also keep a record of this detail allowing us to inform you of any future changes we have made due to the request with us, and also allow us to demonstrate how your enquiry was dealt with. We do this on the basis of our contractual obligations to you, our legal obligations and legitimate interests in providing you with the best service we possibly can, as well as understanding how we can improve our products and services in the future based on your experience.
How long will we keep your data for?
Whenever we collect or process your personal data, we will only keep it for as long as necessary and for the purpose it was collected. At the end of that retention period, your data will either be deleted completely or personal data removed so that it is non identifiable but allowing us to continue to monitor for statistical and business/product planning.
Who do we share your data with?
We sometimes share your personal data with trusted third parties that allow us to provide you with a service or product. We have strict rules in place and always make sure that we provide ONLY the information that is needed to perform the services required by the customer and that your privacy is respected.